Exchanges and Returns

Exchanges and returns
Are you not satisfied with your order? We think that is a shame and we would like to hear what we can do to satisfy you.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To make use of this right, you can contact us via Todriproducts@outlook.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

NB :

Exclusion of the right of withdrawal is only possible for products:

  1. For sealed products. When the seal is broken, these products are not returnable.
  2. which have been created by the entrepreneur in accordance with the consumer's specifications;
  3. that are clearly personal in nature;
  4. which by their nature cannot be returned;
  5. that can spoil or become outdated quickly;
  6. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
  7. for individual newspapers and magazines;
  8. for audio and video recordings and computer software where the consumer has broken the seal.

Easy returns in 3 simple steps

Step 1: Complete the return form.
Download the return form here and fill it out completely.

Step 2: Send your order
Send the items together with the completed return form to the address on the return form. Make sure you provide the package with a track and trace code. As the sender, you are responsible and we do not want any misunderstandings to arise.

Step 3: Receive the purchase amount in your bank account
Once we have received the package, we will ensure that the purchase amount is returned to your bank account within 5 working days.

Our details:

Todriproducts
Schoenerhof 19
3181NR Rozenburg
service@jawliner.nl
72378468
NL002399988B44

If you are unable to do so, please send a message to our customer service via the contact page!